TrainingWORKSHOPS

Training Courses offered to individuals or groups to improve skills, facilitated by coach, Cheryl Muller

PRICE

• Face to Face Half-day: R2995pp
• Face to Face Full-day: R4995pp

(Discount for more than 5 attendees)

• Online Half-day: R2295

Finance RICH - Understand the numbers

Phone RICH - Turning Prospects into customers using phone techniques

Time RICH - Time optimisation and productivity training

Service RICH - Customer Service Training

• Discover 15 cashflow strategies
• Master the break-even analysis
• Learn budgeting tactics
• Explore account structure
• Understand ratio analysis
• and more...

• How to get prospects to commit to buy
• How to write powerful scripts
• How to project a professional image
• How to use telephone performance standards
• How to overcome objections
• How to turn irate callers into raving fans
• and more...

• How to turn time into money
• Self mastery & efficient workflow
• Planning mastery
• Delegation mastery
• Time mastery
• 10 Time management techniques
• and more...

• Why customer satisfaction is not enough
• How to identify your best customers & those that are troublesome
• How to keep your customers returning through service excellence
• How to generate referrals
• Simple yet effective techniques to get customers raving about you through customer relationship management
• and more...

Sales RICH -Sales training to turn sales into profit

Team RICH -

Develop powerful engaged team to grow your business

• Conversion sales techniques, rapport building, skills & communication strategies
• How the sales process should flow
• How to get customers to sell themselves
• How to overcome objections
• How to ask great questions
• How to ask for the sale
• and more...

• Make better connections & team communication
• Conflict resolutions
• Understand the 6 keys to team collaboration
• Continuous improvement
• and more...